When to Call 911

Hancock County E-911 OfficeWhen to Call 911

  • To get help for someone who is seriously injured or needs immediate medical attention
  • If you see a crime in progress or about to occur
  • To report a fire
  • When you feel you are in danger
  • When someone else is in danger, or their property is in danger
  • To report a drunk driver
  • To report an accident with injuries

When NOT to Call 911

  • To report a crime that is no longer in progress and does not require an immediate response
  • To report missing property
  • To report a loud party
  • To report minor auto accidents and disabled vehicles
  • To report telephone, cable, or power outages
  • To inquire about weather, road conditions

Remember when you call 911, be prepared to answer the call-taker's questions, which will include:

  • The location of the emergency, including the street address
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency
    • Physical description of a person who may have committed a crime
    • A description of any fire that may be burning
    • A description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the call-taker's questions are important to get the right kind of help to you quickly.  Be prepared to follow any instructions the call-taker gives you.  Many 911 centers can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR.

Finally, do not hang up until the call-taker instructs you to.  If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up - that could make 911 officials think that an emergency exists, and possibly send responders to your location.  Instead, simply explain to the call-taker what happened.

Community Alert

Holiday Schedule


  • Tax Deadline

    Taxes are always due May 10th and November 10th, unless this date falls on a holiday or weekend, then the deadline will be the next business day.

    Read more ...

Upcoming Events

Plat Committee
November 22, 2017

November 23, 2017

Thanksgiving Day
November 24, 2017

Planning Commission
November 28, 2017

Board of Zoning Appeals
November 30, 2017

Search Site